Privacy Policy

At Flights Expert ("we", "us", or "our"), we are committed to protecting the personal information of our customers and following appropriate privacy and security practices. Your privacy is important to us, and we aim to handle your personal information responsibly in accordance with applicable laws.

This Privacy Policy explains how Flights Expert collects, uses, stores, protects, and discloses personal information when you visit our website, use our services, make travel bookings, or communicate with our team.

This policy applies to personal information collected through our website, https://flightsexpert.ca/, and our associated services.

1. About Personal Information

Personal information means information about an identifiable individual, subject to the definition provided by applicable privacy laws. It may include contact details, booking information, payment-related information, travel preferences, and other information that identifies or relates to you.

We aim to maintain a transparent approach to the collection, use, storage, and disclosure of personal information so that customers can understand our privacy practices.

Our Privacy Commitments

• We collect personal information through reasonable and lawful methods, including directly from you when you register, make a Booking, or contact us.
• We may obtain information from third parties where you have authorized it or where collection is otherwise permitted or required by law.
• We do not disclose personal information except as described in this Privacy Policy, with appropriate consent where required, or as permitted or required by applicable law.
• Subject to applicable law, you may request access to, correction of, or review of your personal information.
• We take reasonable steps to safeguard personal information against unauthorized access, use, disclosure, alteration, or loss.

2. Why We Collect Personal Information

We aim to be transparent about why we collect personal information and how it is used. Depending on the services you request and the permissions you provide, we may collect and use personal information for the following purposes:

• To provide travel services and register you for our services.
• To process Booking requests, orders, and transactions.
• To create, manage, and maintain your Flights Expert account.
• To understand your location where necessary to provide relevant services or determine applicable booking requirements.
• To respond to your questions, feedback, complaints, and other enquiries.
• To provide customer support and communicate important information about your travel arrangements.
• To conduct marketing activities where permitted by law and in accordance with your preferences.
• To analyze website traffic, customer engagement, and the effectiveness of our marketing activities.
• To collect feedback, reviews, suggestions, and customer service evaluations.
• To analyze aggregated or de-identified information for business planning and service improvement.
• To improve our website, software applications, and customer experience.
• To investigate disputes, legal claims, complaints, or insurance-related matters.
• To detect, prevent, and investigate fraud or unauthorized transactions.
• To maintain, secure, and operate our website and digital services.
• To comply with legal obligations and exercise or defend legal rights where necessary.

We will use personal information for purposes that are consistent with the reason it was collected, as otherwise explained to you, or as permitted or required by applicable law.

3. Visiting Our Website

You may browse our website without creating an account or voluntarily providing information that directly identifies you.

When you visit our website, certain non-identifying or technical information may be collected automatically. Depending on the website functionality and technologies in use, this information may include:

• Internet Protocol (IP) address.
• Browser type and operating system.
• Pages visited and time spent on individual pages.
• Search terms entered on our website.
• General website navigation and interaction information.
• Technical information about your device and connection.

We may use this information to understand how visitors use our website, identify popular content, improve navigation, troubleshoot technical problems, and make our services more accessible and user-friendly.

4. Cookies and Pixel Tags

Flights Expert and certain third-party service providers may use cookies, pixel tags, and similar technologies when you visit our website or interact with relevant online services.

Cookies are small data files stored on your device. They may help our website remember preferences, maintain sessions, understand website usage, and improve your browsing experience.

Depending on the technologies used, cookies and pixel tags may support the following activities:

• Remembering website preferences and settings.
• Supporting essential website functions and account sessions.
• Analyzing website traffic and visitor interactions.
• Measuring the performance of marketing campaigns.
• Supporting relevant advertising where permitted.

Your browser may accept certain cookies automatically. You can review your browser settings to block or delete cookies or receive notifications when cookies are used.

Disabling some cookies may affect website functionality or prevent certain features from working correctly. Where required by law, we will seek consent before using non-essential cookies or similar technologies.

For more information, visit https://flightsexpert.ca/.

5. Third-Party Advertisers

We may work with third-party advertising or marketing providers to promote our services on our website or on other online platforms.

These providers may use cookies, pixel tags, or similar technologies to collect information about browsing activity and interactions with advertisements, subject to applicable law and your consent where required.

Such information may be used to measure advertising performance, understand audience interests, and display advertisements that may be relevant to users.

We do not sell your personal information to advertisers. Personal information will only be disclosed to advertising or marketing partners where permitted by applicable law and in accordance with the relevant consent and privacy requirements.

This Privacy Policy does not govern the independent privacy practices of third-party advertisers. Please review their privacy policies for further details about their data collection and usage practices.

6. Personal Information Collected During Registration

When you register for an account or use our services, we may collect personal information that you voluntarily provide. The information collected depends on the service you request and may include:

• Full name.
• Date of birth, where necessary for travel arrangements.
• Email address and telephone number.
• Billing address and other relevant contact information.
• Travel preferences and service requirements.
• Booking and transaction history.
• Information necessary to process or manage a travel reservation.

We may also receive relevant booking information from travel providers, such as airlines, hotels, or other service providers, where necessary to manage your travel arrangements.

We use this information to improve our services, personalize your experience where appropriate, and communicate with you about your account and travel arrangements.

How We Use Registration Information

• To personalize relevant services and offers where permitted.
• To communicate changes to your travel arrangements.
• To notify you about important service updates, maintenance, or website outages.
• To provide a more convenient and efficient customer experience.

7. Advertising and Promotional Communications

Where permitted by law, we may offer you the option to receive promotional emails, travel offers, newsletters, and updates about our services.

These communications may include:

• Special offers, discounted fares, flight deals, and travel opportunities.
• Promotions supported by relevant travel service providers.
• Periodic newsletters containing travel information, recommendations, promotions, competitions, or other updates.

We may use email delivery providers and marketing service providers to distribute communications on our behalf. These providers may process relevant information to deliver and measure email performance, subject to applicable privacy requirements.

You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us directly. Where available, registered users may also update their communication preferences.

Unsubscribing from marketing communications will not necessarily stop essential service messages, such as Booking confirmations, payment notifications, or important travel alerts.

8. Online Contests and Surveys

We value customer feedback and may invite you to participate in surveys, contests, questionnaires, or other feedback activities from time to time.

Participation is generally voluntary. Where a contest or survey requires personal information, we will explain the relevant collection purposes and any applicable participation conditions.

If you participate in a contest, we may request information such as your name, email address, or mailing address to administer the contest, contact winners, or deliver prizes.

Any travel-related prizes or promotional rewards may be subject to additional eligibility criteria and terms and conditions, which will be provided where applicable.

9. Travel History and Payment Information

When you register, book, purchase, or reserve travel-related services through our website, we may collect and maintain records relating to your transactions and travel arrangements.

Depending on the transaction, information may include:

• Booking confirmations and reservation references.
• Travel itineraries and related service details.
• Billing information and transaction records.
• Payment status and relevant payment processing information.
• Customer service correspondence concerning your Booking.

Payments may be processed by third-party payment service providers. The payment information collected and stored by Flights Expert will depend on the payment method and the systems used to process the transaction.

Where payment details are handled by a third-party processor, that provider's privacy and security practices may also apply. We encourage you to review the relevant provider's privacy information.

You may request changes to eligible personal information associated with your account, subject to the procedures described in the section titled "Accessing, Changing, or Removing Personal Information".

10. Itinerary Changes and Travel Alerts

When you book or purchase travel-related services through Flights Expert, we may use your contact information to send updates about your itinerary and related arrangements.

These communications may include:

• Changes to departure or arrival times.
• Flight delays, cancellations, or other itinerary updates.
• Important Booking notifications and travel alerts.
• Other information necessary to manage your travel arrangements.

Where available, travel alerts may be sent by email, text message, or another communication method you have provided or selected.

If you ask us to send an itinerary or travel alert to another person, we may need that person's name, email address, or telephone number to complete your request.

You must have appropriate authorization to provide another person's contact information and request that we send communications to them. You should inform that person where required and ensure that your request complies with applicable privacy laws.

11. Sharing Personal Information

Flights Expert may share personal information with third parties when reasonably necessary to provide requested services, manage Bookings, process transactions, or fulfill legal obligations.

11.1 Travel Service Providers

When you make a Booking, we may share relevant information with the airline, hotel, car rental company, travel agent, or other provider responsible for delivering the service.

For example, booking an airline ticket or hotel reservation may require us to provide identifying information, contact details, and other information necessary to complete the reservation.

11.2 Service Providers and Business Partners

We may engage third-party companies to support our business operations, including:

• Payment processing and transaction management.
• Ticket issuance and reservation management.
• Website hosting, maintenance, and technical support.
• Email delivery and customer communication.
• Analytics, security, and fraud prevention.

Where appropriate, we require service providers to use personal information only for authorized purposes and to apply suitable safeguards, subject to applicable law and contractual arrangements.

11.3 Legal and Regulatory Requirements

We may disclose personal information where permitted or required by law, regulation, court order, or other valid legal process.

Disclosure may also occur where reasonably necessary to detect or prevent fraud, protect the rights and security of Flights Expert or others, investigate suspected unlawful activity, or establish, exercise, or defend legal claims.

11.4 Business Transfers

If Flights Expert is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

Where required, appropriate measures will be taken to protect personal information and ensure that its subsequent use remains subject to applicable privacy requirements.

11.5 Special Travel Requirements

If you request a service that involves sensitive information, such as a special meal related to a medical condition or dietary requirement, certain information may need to be shared with the relevant travel provider to fulfill your request.

We will handle such information in accordance with applicable law and seek consent where required.

12. Accessing, Changing, or Removing Personal Information

Flights Expert aims to provide appropriate ways for customers to access and manage their personal information.

If you have a registered account, you may be able to update your password and certain personal details through your account settings.

You may also contact us in writing to request access to, correction of, or deletion of personal information, subject to applicable law.

Email: info@flightsexpert.ca

To protect your information, we may request reasonable proof of identity before processing a request. Any identification information supplied for this purpose will be handled in accordance with applicable privacy requirements.

We will respond to eligible requests within the timeframes required by applicable law. If a fee is legally permitted for a particular request, we will provide information about the fee before proceeding where required.

We take reasonable steps to keep personal information accurate, complete, and up to date. You are encouraged to notify us of changes to your contact details or other information relevant to your Bookings.

If you believe that personal information we hold about you is inaccurate or incomplete, you may request a correction. We will review the request and make appropriate changes where justified and legally required.

Some information may need to be retained for legitimate business purposes, dispute resolution, transaction records, fraud prevention, or legal and regulatory obligations. Where applicable, we will explain any limitations on deletion requests.

13. Corporate and Business Travel

If you make a Booking for corporate or business travel, you may be required to:

• Identify the Booking as being made for business or corporate travel where relevant.
• Use an authorized payment method, such as an approved corporate payment card.
• Confirm that you are authorized to make the Booking on behalf of the organization.
• Ensure that the Booking complies with applicable company travel policies and authorization requirements.

Where necessary to provide corporate travel services, we may process relevant information relating to the organization, its authorized representatives, and the travellers covered by the Booking.

Any sharing of personal information with an employer or corporate travel coordinator will be handled in accordance with the applicable arrangement and privacy laws.

14. Information About Other Travellers

If you make a Booking on behalf of another traveller, you may need to provide personal information relating to that person to complete the reservation.

You are responsible for ensuring that you are authorized to provide that information and that you have given any notices or obtained any consent required by applicable law.

We may retain and use the information provided about other travellers as necessary to manage the Booking, communicate important travel updates, provide customer support, and meet applicable legal obligations.

15. Changes to This Privacy Policy

Flights Expert may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When changes are made, the revised policy will be published on our website with an updated revision date where appropriate.

We encourage you to review this page periodically to remain informed about how we handle personal information. Where required by law, we will provide notice of material changes or obtain consent before implementing changes that require it.

16. Aggregated and Non-Personal Information

We may combine aggregated or de-identified information from multiple users to better understand our customer base and improve our services.

This information may be used for statistical analysis, service planning, website improvement, and business reporting. For example, we may analyze general travel preferences or feedback about particular destinations, hotels, or itineraries.

Where information has been properly aggregated or de-identified, we may share it with business partners or other parties for legitimate business purposes, subject to applicable law.

We do not intentionally use aggregated information in a manner that identifies an individual unless permitted by law and consistent with the applicable privacy requirements.

17. How We Safeguard Your Information

Flights Expert takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the nature of the information and the services involved, these measures may include access controls, appropriate security technologies, restricted employee access, and safeguards applied by relevant service providers.

Access to personal information is limited to individuals who reasonably need it to perform their responsibilities or provide the requested services.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we aim to maintain safeguards appropriate to the information we handle and the risks involved.

18. Children and Minors

Our services are intended to be used in accordance with the applicable age and consent requirements in the user's jurisdiction.

Where a minor's travel arrangements require a Booking, an authorized parent, guardian, or other legally authorized person may need to provide the necessary information and permissions.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Parents and guardians should supervise children's online activities where appropriate and help ensure that personal information is provided only when necessary and with the required authorization.

19. Storage and Retention of Personal Information

We may maintain records of personal information, correspondence, customer enquiries, transactions, and other relevant communications in electronic or other appropriate formats.

Personal information is retained for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, prevent fraud, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the Booking, applicable legal requirements, and the need to preserve records for legitimate business purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it in accordance with applicable law and our retention practices.

20. Contact Us and Privacy Complaints

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to raise a concern about the handling of your personal information, please contact our team.

Company: Flights Expert

Website: https://flightsexpert.ca/

Email: info@flightsexpert.ca

We will make reasonable efforts to acknowledge and respond to your request within an appropriate timeframe, taking into account its nature, complexity, and any deadlines imposed by applicable law.

If you are dissatisfied with our response, you may have the right to raise your concern with the relevant privacy or consumer protection authority in your jurisdiction.